Legal
Refund policy
If translations differ, the English version prevails.
Who processes payments
Payments on the website are processed by Paddle, our Merchant of Record. Purchases in the iPhone app are sold and processed by Apple through the App Store.
Refunds within 14 days
For payments made on the website, you can request a refund of the unused credits from a payment until the end of the 14th day after the day of that payment (UTC). This applies to subscriptions and one-time credit packs bought on the website.
Purchases in the iPhone app
Apple handles all refunds for subscriptions and credit packs bought in the iPhone app, under Apple's terms. The 14-day rule above does not apply to them, and we cannot issue these refunds ourselves. To ask for one, go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. Apple decides and sends any refund to your Apple payment method. Your statutory rights for App Store purchases are handled by Apple.
What an Apple refund does to your credits
When Apple refunds a credit pack bought in the app, we take back the credits that pack added from your available paid credits, down to a balance of zero; your balance never becomes negative and nothing is owed. Welcome credits are not taken. When Apple refunds an app subscription, we take back the unused credits of the refunded period only. If Apple later reverses the refund, we add the credits we took back, with the same validity as before, counted from the day they are returned.
Used credits
Credits that have already been used are not refundable.
Failed generations
If a generation fails, the credits held for it are returned automatically. This is not a refund request, and you do not need to contact us.
How to request a refund
For a website payment, email support@methodhelm.com with your account email and order ID, or use the link in your Paddle receipt. For an iPhone app purchase, request the refund from Apple at reportaproblem.apple.com.
Where the money goes
Refunds go back to your original payment method.
Your legal rights
Your statutory rights in your country (for example, the 14-day right of withdrawal in the EU and UK) are not affected.
Cancelling a subscription
Cancelling a subscription stops future renewals. You keep your remaining credits until they expire, up to 60 days after they were added. App Store subscriptions are cancelled in your iPhone Settings (tap your name, then Subscriptions); we cannot cancel them for you. Deleting your account is different: a website subscription is cancelled immediately and remaining credits are forfeited. If a website payment is still within its 14-day refund period, you can request a refund under this policy before deleting. Deleting your account does not cancel an App Store subscription; cancel it in your iPhone Settings.