Methodhelm
Contact us
Tell us what you need help with.
Can I get a refund?
Until the end of the 14th day after a website payment (UTC), you can ask for a refund of the unused credits from that payment. Purchases in the iPhone app are refunded by Apple at reportaproblem.apple.com.
Refund policyWhat happens if a run fails?
Credits are only held while your photo is being processed. If the run fails, the held credits go back to your balance automatically.
How do I cancel my subscription?
You can cancel anytime. Cancelling stops future renewals, and you keep your remaining credits until they expire, up to 60 days after they were added.
Who can see my photos?
Your uploads are processed by our AI providers to create the result. Results are stored privately in your account for a limited time.
Privacy policy
Write to us any time. Please include your account email so we can help faster.
support@methodhelm.comCommon questions
Most answers about credits, payments and photos are in our FAQ.
Read the FAQ →Refunds
Asking for a refund? Include your account email and order ID.
Refund policy →
Please do not include sensitive information in your message.
