FAQ

Credits are how you pay for each run. Every tool shows how many credits it needs before you start, and nothing runs until you confirm.

Credits are only held while your photo is being processed. If the run fails, the held credits go back to your balance automatically.

JPG, PNG or WebP files up to 10 MB. Some tools have extra limits, which are listed on each tool page.

Yes, you may use your results commercially. Before you publish, check logos, text and the rights of any people shown.

We pick a language from your browser settings. You can switch at any time from the language menu at the bottom of every page.

Your uploads are processed by our AI providers to create the result. Results are stored privately in your account for a limited time.

Use the contact page or email us. We reply as soon as we can.

Payments are handled by Paddle, our payment partner. You can pay with major cards and local payment methods via Paddle.

Until the end of the 14th day after a website payment (UTC), you can ask for a refund of the unused credits from that payment. Purchases in the iPhone app are refunded by Apple at reportaproblem.apple.com.

You can cancel anytime. Cancelling stops future renewals, and you keep your remaining credits until they expire, up to 60 days after they were added.

We can't guarantee it. Each government sets its own rules and changes them, and some only accept photos taken at the office or sent digitally by a registered studio (for example German passports and ID cards since 2025). Check your government's current photo requirements before you print or submit.

The free No-edit crop only crops and resizes your original photo. AI mode removes the background and adds a plain one; it does not retouch your face, but a replaced background is still an edit. Many governments (for example US, UK, Canadian, Australian, Korean, Taiwanese and Chinese passports) reject such photos, so for those use the free crop with a photo taken against a plain white or light wall. An AI photo is paid once and exports in every size.

Many marketplaces require a plain white background for the main image. For that, use the Background remover; use scene photos for additional images, ads and social posts.

Only with a clear disclosure. Label the photo as virtually staged or AI-generated, and keep the original photo available. Many listing platforms and some jurisdictions require virtually staged photos to be marked, and some also require the unstaged original. Check the rules that apply to you; you are responsible for how you use the image.

No. It is AI-generated: small, blurry, curved, decorative or handwritten text may be skipped, misread or translated wrongly, and some text can stay in the original language. Always check important text yourself, and never rely on it alone for allergens, medicine, safety or legal information.

AI fills in missing detail, so faces and text may differ slightly from the original. To add color to a black-and-white photo, use Old photo restore & colorize. Keep your original file.

Only photos of yourself, or of someone who has agreed to it.

JPG, PNG or WebP, at least 128 px a side. Larger photos are resized in your browser to at most 1600 px and 2.56 megapixels before upload.