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Terms of Service
Methodhelm provides member accounts and AI image tools. Available tools, credits and paid terms are shown before use or purchase.
- Effective date
- 2026-10-24
- Version
- 1.4
Use of the service, credits and payments
Methodhelm provides member accounts and AI image tools. These Terms apply whether you use Methodhelm on the website or in the Methodhelm iPhone app. If you download the app from the App Store, Apple's standard Licensed Application End User License Agreement also applies to the app itself. The site identifies available tools; unavailable features are not offered for purchase. You must have the rights needed for submitted text and images and must not use the service unlawfully or to infringe others' rights. AI results may be inaccurate or unexpected; review them before use or publication. Before a paid generation, the site displays the server quote in credits and places a hold. Credits settle after a result is produced and verified; a known failure releases the hold. If completion is temporarily unknown, the hold may remain until it is resolved, but never past the processing time limit (at most 24 hours); after that the hold is released and you are not charged, even if the AI provider finishes later. A page timeout does not establish that the job failed or may safely be resent. The model, input limits and credits shown in the quote at execution govern that request. A finished result can be downloaded until 24 hours after you started the run. If a result was charged but never shown to you or downloaded before it expired, we return its credits to your balance automatically, to the credit batches they came from and with the same expiry dates as before; credits whose expiry date has already passed are not added back. A result counts as received once it has been shown to you or downloaded at least once, on the website or in the app; whether that happened is decided by our server records. This applies to runs started on or after the effective date of this version. Paid plans and one-time credits use Paddle checkout. Final price, currency, tax and billing period are shown before payment submission. Methodhelm delivers the corresponding entitlement after receiving a trusted completion notice. Subscriptions and credit packs bought in the iPhone app are sold and billed by Apple through the App Store, under Apple's terms. Methodhelm adds the credits after Apple confirms the purchase. App subscriptions renew automatically until you cancel them; you manage and cancel them in your iPhone Settings (tap your name, then Subscriptions), not on our website. Cancelling renewal stops future renewals. Access to the paid subscription continues until its original expiry date; each credit allocation remains subject to its existing expiry and eligibility rules. If you delete your account, any website subscription is cancelled immediately, the remaining period is not refunded, and unused credits are forfeited. To get a refund of a website payment that is still within its 14-day refund period, request it under the Refund policy before deleting. We cannot cancel App Store subscriptions for you: cancel them in your iPhone Settings, and request any App Store refund from Apple. For payments made on the website through Paddle, you can request a refund of the unused credits from a payment (subscription or one-time credit pack) until the end of the 14th day after the day of that payment (UTC); used credits are not refundable. This 14-day rule does not apply to purchases made in the iPhone app: Apple handles all refunds for App Store purchases under Apple's terms, and you request them from Apple at reportaproblem.apple.com. If Apple refunds an app purchase, we take back credits as described in the Refund policy, down to a balance of zero; your balance never becomes negative. See the Refund policy for details. Right of withdrawal for website payments: Until the end of the 14th day after the day of a website payment (UTC), you can withdraw from that purchase without giving a reason by asking for a refund of the unused credits from that payment. We refund the share of the price that matches your unused credits, and those credits are removed from your balance. If the payment is for a subscription, withdrawing also cancels the subscription so it does not renew, except for an upgrade: its two charges count as one payment, the refund is worked out differently, and you return to Starter instead, as described in “Subscription plans and plan changes” below and in the Refund policy. Before you pay, we ask you to agree that your credits become available immediately and to acknowledge that each generation is a service fully provided once it completes; for that reason, credits you have already used cannot be withdrawn from or refunded. To withdraw, email support@methodhelm.com with your account email and order ID, or use the link in your Paddle receipt; see the Refund policy for details. Purchases in the iPhone app are refunded by Apple under Apple's terms. This does not reduce any statutory right of withdrawal you have, such as 7 days under Taiwan's Consumer Protection Act or 14 days in the EU and UK, and nothing in these Terms limits rights that the law does not allow to be excluded. Your website and app purchases go into one credit balance on your Methodhelm account, and you can use them in both. Credit packs bought in the app never expire. Credit packs bought on the website are valid for 365 days, and subscription credits for 60 days, from when they are added. Credits that expire soonest are used first. Changing, cancelling and refunding subscription plans are described in “Subscription plans and plan changes” below. Promotional credits, such as welcome credits, are granted free of charge, once per person and email address, expire on the date shown in your account, have no cash value, and are not refundable or transferable. Spending them never reduces the refund available for a purchase. Statutory rights and approved exceptional cases remain unaffected. The service may change or pause for provider, maintenance, safety or technical reasons. You must have the rights needed for uploaded content and review generated results yourself. For questions about accounts, credits or results, contact support@methodhelm.com.
Subscription plans and plan changes
Changing your plan. You can switch between the monthly Starter plan (300 credits a month) and the monthly Creator plan (900 credits a month). Change your plan where you subscribed: on the website in your account page, or in the iPhone app, which opens Apple's subscription settings. If you subscribe on both the website and in the app, both subscriptions are charged and both add credits until you cancel one of them. Changes between yearly plans, and between monthly and yearly plans, are not offered at this time. Upgrading (Starter to Creator) takes effect immediately, and we add 900 credits as soon as the upgrade is paid. - On the website: your new monthly period starts on the day you upgrade, and future renewals are charged on that day of the month. Because of how our payment provider works, the upgrade appears as two charges on your statement. Together they equal one month of Creator from today, minus a credit for the part of your Starter period you have not used. Before you confirm, your account page shows that there will be two charges and the estimated total. Taxes are added where they apply. If the second charge does not go through, we add only the credits that match what you paid, and your account page shows the status. - In the iPhone app: Apple charges the Creator plan and refunds the unused part of your Starter period to you, under Apple's rules. - Your Starter credits: you are already credited, in money, for the unused part of your Starter period, so we take back the same share of that period's 300 Starter credits: for example, about 150 credits if half the period is left. We only take back credits you still have; your balance never goes below zero, and this happens once per period. On the website, your account page shows the number before you confirm. The adjustment appears in your credit history. Credits you had already used are not affected. Downgrading (Creator to Starter) takes effect at the start of your next billing period. Nothing is charged or refunded for the current period; you keep the Creator plan and its credits until then. From the next period you are charged the Starter price and receive 300 credits a month. Credits you already have stay in your balance until they expire, up to 60 days after they were added. You can cancel a scheduled downgrade before it takes effect: on the website in your account page, or in the iPhone app through Apple's subscription settings. Cancelling a subscription stops future renewals. Your plan stays active until the end of the period you have paid for, and the credits you already received stay in your balance until they expire, up to 60 days after they were added. Cancelling does not by itself refund anything; see the refund rules above for website payments. On the website you can undo a cancellation before the period ends. App Store subscriptions are cancelled in your iPhone Settings (tap your name, then Subscriptions); we cannot cancel them for you. Refunding an upgrade (website). The two charges of a website upgrade count as one payment for refunds. Until the end of the 14th day after the day of the later charge (UTC), you can ask to undo the upgrade. We then put you back on the Starter plan instead of cancelling your subscription: the unused part of your 900 Creator credits is removed, the Starter credits we took back at the upgrade are returned with their original expiry dates, and your Starter plan continues to its original renewal date. Because you get that Starter time back, the refund is the two upgrade charges minus the Creator credits you have used, each counted at the monthly Creator price you paid for the upgrade divided by 900, and never less than zero. If the credits you used are worth as much as the upgrade charges or more, there is nothing to refund and the upgrade stays. If your original Starter period has already ended, you choose one of two options, both shown before you confirm: start a new Starter period on the day of the refund, charged at the Starter price, with 300 new credits; or return to Starter without renewing, with no new charge. Taxes are refunded in proportion. While an upgrade stands, the Starter credits taken back at the upgrade do not count as unused credits of your earlier Starter payment, because you were already credited for them in the upgrade price; any other unused credits from that Starter payment can still be refunded within that payment's own 14 days. If you undo an upgrade and receive the refund, you cannot upgrade again in the same billing period; you can upgrade again after your next renewal. This applies to upgrades made on or after the effective date of this version (1.4). In the iPhone app, Apple handles refunds under Apple's rules.
Changes to these Terms
We may update these Terms. Each version shows its version number and effective date. If a change is to your disadvantage, for example a higher price or fewer credits for a plan you already have, we will tell you by email and with a notice on the site at least 14 days before it takes effect, and it applies to your subscription only from your first renewal after that date. You can cancel before then. Changes never apply to payments you have already made. Other changes, such as new features or clearer wording, take effect on the date shown.